Terms of Service

These Terms of Service govern the use of this website and the services offered by m15s / Monolithic Systems.

By using this website, booking a call, or working with us, you agree to these Terms unless a separate written agreement applies.

1. Provider

This website and the services are provided by:

Email: obiri@monolithicsystems.de

2. Services

m15s / Monolithic Systems provides marketing, paid advertising, acquisition systems, automation, AI implementation, funnel, CRM, and consulting services for coaches, creators, experts, and online businesses.

Services may include, depending on the agreement:

• marketing and growth strategy
• paid ads strategy, setup, management, and reporting
• funnel and landing page strategy
• CRM and automation setup
• lead generation and appointment setting infrastructure
• AI-assisted workflows and agent systems
• analytics, reporting, and performance reviews
• consulting, advisory, and implementation support

The exact scope, deliverables, timelines, pricing, and responsibilities are defined in the relevant proposal, order form, statement of work, invoice, or written agreement.

3. Website use

You may use this website for lawful purposes only.

You must not:

• misuse the website or attempt unauthorized access
• interfere with website functionality or security
• copy, scrape, or reproduce content without permission
• use the website in a way that violates applicable law
• submit false, misleading, or unlawful information

4. No guarantee of results

We work to improve marketing systems, acquisition processes, advertising performance, and business operations. However, business results depend on many factors outside our control, including offer quality, market demand, sales process, pricing, budget, creative, audience, client operations, and platform behavior.

We do not guarantee specific revenue, profit, return on ad spend, lead volume, sales volume, or business outcomes unless explicitly agreed in writing.

Any examples, case studies, or performance references are illustrative and do not guarantee future results.

5. Client responsibilities

Clients are responsible for:

• providing accurate information
• giving timely feedback and approvals
• granting necessary access to tools and platforms
• complying with advertising platform policies
• complying with applicable laws, including data protection and consumer protection laws
• ensuring that claims, testimonials, pricing, and offers are truthful and substantiated
• maintaining their own business operations, fulfillment, and sales process

Delays in client feedback, access, approvals, or asset delivery may delay timelines.

6. Advertising platform access

If our services require access to advertising platforms, business managers, analytics tools, CRMs, or other third-party systems, the client is responsible for granting the correct access and maintaining ownership of their accounts.

We are not responsible for suspensions, restrictions, disapprovals, outages, policy changes, or technical issues caused by third-party platforms such as Meta, Google, TikTok, LinkedIn, CRM providers, automation tools, or hosting providers.

7. Fees and payment

Fees, payment terms, and billing schedules are defined in the relevant proposal, invoice, or written agreement.

Unless otherwise agreed, payments are due according to the invoice terms. Late payments may result in paused work, delayed delivery, or termination of services.

All prices are stated exclusive of applicable taxes unless stated otherwise.

8. Cancellations and refunds

Cancellation terms, minimum commitments, notice periods, and refund rules are defined in the relevant agreement or invoice.

Because our services often involve strategy, consulting, setup work, custom implementation, and reserved capacity, fees already paid are generally non-refundable unless otherwise agreed in writing or required by law.

9. Intellectual property

Unless otherwise agreed:

• m15s retains ownership of its pre-existing frameworks, methods, templates, systems, processes, internal tools, and know-how.
• The client retains ownership of their pre-existing brand assets, business data, accounts, content, and materials.
• Custom deliverables created specifically for the client may be used by the client after full payment, subject to any agreed limitations.
• We may reuse general knowledge, methods, workflows, and non-confidential learnings gained during a project.

10. Confidentiality

Both parties agree to treat confidential business information with reasonable care and not disclose it to third parties unless required to perform the services, comply with law, or with permission.

Confidential information does not include information that is publicly available, already known, independently developed, or received lawfully from another source.

11. Third-party tools

Our work may involve third-party tools such as ad platforms, CRMs, automation platforms, analytics systems, AI tools, scheduling tools, hosting providers, and communication platforms.

Your use of those tools may be subject to their own terms and privacy policies. We are not responsible for third-party tool availability, pricing, policy changes, errors, data loss, or account actions.

12. AI-assisted work

We may use AI-assisted tools to support analysis, drafting, reporting, workflow design, and implementation. AI-assisted outputs are reviewed and adapted for the relevant use case where appropriate, but clients remain responsible for approving final public-facing claims, offers, legal statements, and business decisions.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or reputational harm.

Nothing in these Terms limits liability where limitation is not permitted by law, including liability for intent, gross negligence, injury to life, body, or health, or mandatory statutory liability.

14. Website content

The content on this website is provided for general information. We try to keep it accurate and up to date, but we do not guarantee completeness, accuracy, or availability.

We may change, remove, or update website content at any time.

15. External links

This website may contain links to external websites. We have no control over the content or practices of those websites and are not responsible for them.

16. Governing law

These Terms are governed by the laws of Germany, unless mandatory consumer protection laws require otherwise.

17. Changes to these Terms

We may update these Terms from time to time. The latest version will be available on this page.

18. Contact

For questions about these Terms, contact: obiri@monolithicsystems.de